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Possible BUI Live Chat box bug

in Communication Channels 1 comment

Summary:

Hi there, I already have a ticket raised for this but want to see if anyone has encountered this before.

Some of our users (not all) are experiencing some formatting issues when replying to customers using live chat in BUI. It appears that some text has been split over two lines without any input from users. This is even happening with hotkeys as well as copy and pasted information as well. However, there is no pattern and is really hard to replicate.

Screenshot examples:


Version
Oracle Service Cloud 24A (Build 317)
Browser UI Version : 3.24.04.29-b0001
Engagement Panel Version : 14

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