Category 272
Discussion List
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In grid report how to change date created (format) to months only ?Summary: I have created a report in which in incident table I have added a field (date created) I want to change its format day/month/year to month/year Content (require… -
Send automatic custom message on ChatSummary: Content (required): Hi all! We would like to send an automatic chat message to the customer informing the incident reference number, without the need to manuall…
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Advanced routing chat queues priority value and placement.Summary: In the advanced chat routing - besides being able to push a queue to overflow or primary, we also have the priority level (#number). Before advanced routing, si…Ian Mamo -BML 51 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Incident not created through EmailContent (required): When user sends email from a particular email address, Service cloud is not creating Incident. We checked in the "Incoming Email Filter" report and f…Padma Varadarajan 41 views 6 comments 0 points Most recent by Praveen: RN Application Engineer-Oracle Communication Channels
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New Contact Registration email notifications not workingSummary: If a new contact registers from storefront for a particular account, then contacts with the administrator / delegated admin role of that particular account shou…Sriguna Sivakumar 31 views 3 comments 0 points Most recent by Arisa Petersen-Support-Oracle Commerce
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Encryption and decryption using cyptoHi All, I want to do encryption and decryption, i am referring below document i can able to encrypt but there is no option to decrypt can any one suggest how to decrypt.…Satheesh_sathiz 131 views 3 comments 0 points Most recent by Praveen: RN Application Engineer-Oracle Communication Channels
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CP Page tags not workingHi All, I want to show the below widget to particular pages, i tried below code but no luck Messagebase details: Configuration details: Tried step 1 Tried step 2
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New Contact Registration email notifications not workingSummary: If a new contact registers from storefront for a particular account, then contacts with the administrator / delegated admin role of that particular account shou…
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YUI confirmation dialogue boxHi All Need a YUI confirmation dialogue box Yes/No and based on the input need to make ajax callbacks, any suggestions please. Regards, Satheesh AS.
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Feature Friday - Forward and Track Incident Internal ResponsesSummary: Incident can be forwarded to the peer(s) using the Forward functionality (sent as email) and responses can be tracked in the Incident threads. Any response to t…Premkumar Sabarinathan-Oracle 151 views 0 comments 3 points Started by Premkumar Sabarinathan-Oracle Communication Channels -
Linking Incidents with Similar SubjectContent (required): Hi All, We are receiving the following request from our Customers. When customer send an email to OSvC and this email thread has continuous ongoing c…Padma Varadarajan 31 views 11 comments 0 points Most recent by Padma Varadarajan Communication Channels
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curl request and show Failed to connectSummary curl request and show Failed to connectContent Dear all, When I use curl to request the external third-party system interface in the Controller of Customer Porta…User_2025-02-03-19-46-15-996 105 views 1 comment 1 point Most recent by Rasheed Ahamed Communication Channels -
EE Chat Inlay and Custom FieldSummary: Content (required): I am using EE with the embedded chat inlay. I am trying to set a custom field using the below action. I use this exact same action in a synd… -
Chat Inlay Error "There was a problem connecting to the Chat Server"Summary: Hi, I'm getting an error "There was a problem connecting to the Chat Server" in Chat Inlay. Chat server is up and running. Agent is available. Any ideas how to …
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Is there a way to configure email send times?Summary Set a window for emails to be sentContent We have a client that would like emails sent only during a specific time period (e.g. 8:00 to 18:00 hrs) even though ag…Nancy Franchino 32 views 1 comment 1 point Most recent by Srinath Srinivasan-Oracle Communication Channels -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce. It’s … -
Engagement Engine and Chat InlaySummary: I'd like to switch my proactive chat to chat inlay. I have Engagement Engine code that currently triggers a proactive chat invitation (i.e. on page https://www.…
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How to trigger 'Account Activated' emails?Summary: Need clarification of how to trigger 'Account Activated' Emails? When a new account was approved, or the contract for an account was changed/added. This email d…
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Filter product hierarchy in inlay chatSummary only display subset of product hierarchy in product dropdownContent Hi all, I have added product in inlay chat which displays all products available in the syste…User_2025-02-03-20-11-07-340 42 views 1 comment 1 point Most recent by Srinath Srinivasan-Oracle Communication Channels
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Email not creating IncidentContent (required): Hi, When we send multiple emails from the same sender to the same mailbox continuously. After some time the Incident creation stops and there is no r…
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Can we configure 50+ Service mailboxes for inbound emailSummary: We have 50+ line of business, hence would like to create 50+ mail boxes for the creation of incidents via inbound email functionality. Content (required): Can w…
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Archiving/Publishing Mailings to WebSummary: client potentially wants publish past email blasts to a web page for customers. Content (required): We're exploring an efficient way to publish certain previous…User_2025-03-07-01-32-42-212 31 views 0 comments 0 points Started by User_2025-03-07-01-32-42-212 Communication Channels
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Chat auto scroll control in BUISummary: Although I can see in a previous answer that chat scroll is configurable from the Chat Transcript Control in .net. I cannot see a way to access that control or … -
Routing a chat directly to a particular AgentSummary: Is it possible to directly route a chat to a particular agent that the customer has an appointment / relationship with? Content (required): We have a use case w…Johnny Barton 31 views 5 comments 1 point Most recent by Jessica Bradley-Oracle Communication Channels -
Chat Agent Statistics - Real Time BUISummary Require current status of Agents when using BUIContent Hi The real-time Chat stats reports don't report on agent status when in BUI. As a workaround I've written…User_2025-02-01-08-57-32-379 87 views 5 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Supplemental Technical Resource Guide for Oracle Commerce Cloud - July 2020Content The Oracle CX Commerce product team supplements our official documentation and Oracle University curriculum with technical content and materials that we believe … -
In BUI Chat. How far back does the chat history go?Summary: In BUI Chat. How far back does the chat history go? Content (required): When you are in a chat you can see past chat transcripts from the same customer-, yester…
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Proactive Chat InlaySummary: Lack of proper documentation about chat inlays. Content (required): Hi, we have a requirement, where on a third party website we have to show the Proactive chat…Lakshay Bhalla 61 views 3 comments 0 points Most recent by Willie Eide -Oracle Communication Channels -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged.