Category 272
Discussion List
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User_2025-02-03-19-52-32-319 11 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
How to add product field in chat window for agent?Content We have enabled the live chat feature on the website. I have added the "ProductCategoryInput" widget on the chat page and via URL I am able to select the product…User_2025-02-03-17-19-37-172 38 views 14 comments 0 points Most recent by User_2025-02-03-17-19-37-172 Communication Channels
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how to control the look and feel of chat windowContent use the post function to start chat and it will open a new tab. my question is how to modify to open a new web window page when start the chat, control the windo…User_2025-02-03-20-13-40-492 24 views 2 comments 0 points Most recent by Nisar Communication Channels
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Engagement Engine Rule not executing as expectedContent I am checking the value of a javascript variable, text variable and the rule is working on our development site but does not work in our production site. Is ther…User_2025-02-03-21-57-31-550 23 views 3 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Chat Close SurveyContent Hi , I have some requirement related to chat . When chat get close either from customer side or Agent side , i want send survey to customer . Please tell if that…Komal Mutreja 24 views 2 comments 0 points Most recent by User_2025-02-03-22-20-20-973 Communication Channels -
Engagement Engine presentation from Wisconsin User Group meeting February 25thContent Thanks to MATC for hosting the WUG gathering on Tuesday! Attached is the presentation I took you all through regarding the new Proactive Engagement Engine found …Josh Dodge-125559 26 views 1 comment 0 points Most recent by Josh Dodge-125559 Communication Channels