Category 272
Discussion List
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Engagement Engine - rules > conditionsContent Hi all, Does anyone know if it is possible to use logical expressions within EE rule conditions similar to how Rightnow rules are setup? Specifically, I'd like t… -
How to delay the conditional syndicated chat link?Content We would like to delay the appearance of online agent link by 60seconds. We are using syndicated conditional chat - how to do that?Lavish Kumar 13 views 8 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Proactive Chat Vs Conditional Chat?Content What are the main differences between proactive chat and conditional chat? Feature - wise - both offers same stuff? any difference in features?
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Engagement Engine > Any good resources?Content Hi all, Does anyone know a good resource..or any resource at all regarding Oracle's Engagement Engine? The documentation is very lacking to say the least on eith…
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How does SSO work if we copy and paste the Chat widget in the non-oracle RNT customer portalContent Hi, How does SSO work if we copy and paste the Chat widget in the non-oracle RNT customer portal? Is it similar to PTA string which has encrypted username and pa…
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Customising the CHAT_GREETING_MSG messageContent Hi! I'd like to change our current welcome message ("Hi, my name is . How may I help you?") to display the agent first name as defined by the staff account panel… -
Capping chat queue numbers based on time of dayContent Hi - does anyone know if it is possible to define the number of chats we would allow to queue by time of day, so as when agent numbers drop off towards the end o…
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Incident Interface from ChatContent Wondered if anyone could help me with an issue as I'm at my wits end trying to fix it. I've recently tried changing the settings on the way our chats are handled… -
Chat Transfer to an Agent GroupingContent Currently, when you select Transfer while in a chat, and use the Transfer to and Agent options selected, you see the agents by Account Groups. Is there anyway to… -
Send chat transcript to end-user. SharePoint chat launchContent Hi everyone, We currently use chat only as a type of "help desk", and only internally between our customer service representatives and our more experienced agent…
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Assign a chat to particular agent when chat is initiatedContent I want assign a chat to list of agents only when contact initiate a chat . I have tried to update "chats.acct_id" in the chat_launch page, but this object is not…chidambaram CT 36 views 3 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Syndicated chat widget breaks the searchContent So, I have search on my page like this: If I place chat syndicated widget, I have to add this JS reference in the page:Lavish Kumar 14 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Where is tab / browser close event is coming from in chat landing page?Content Where is tab / browser close event is coming from in chat landing page? When I go to /chat/chat_landing and try to close the tab or browser window. I get a messa…
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Chat Session Timeout for idle customerContent What is the default chat session timeout if a customer does not respond? How can we set a custom timeout and timeout message in case a customer does not respond?Vaibhav Jain-122985 47 views 3 comments 1 point Most recent by Jessica Bradley-Oracle Communication Channels
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Chat InactivityContent Hi Everyone, I'm trying to set the time in which the chat is disconnected if the customer has a time of inactivity, for example, 10 minutes. I tried this changin…
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How to trigger button click in a widget?Content I have a custom ConditionalChatLink widget and I have placed a button in "availableImmediatelyMessage.ejs" as I would like to display this button when agents are…
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email and name send with ProactiveChatContent Hi I want to send email, firstname and lastname with proactive chat and I want to fill chat_launch field also ı want to add new field chat_launch ex phone addres…
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Smart Assistance on ChatContent Does anyone know or have managed to get smart assistance to work on a textbox field on a chat page? /app/chat_launch - We have a subject field (textbox) and idea…
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Allow customers to initiate a chat when no agents are availableContent On our customer portal when there are no agents free to chat, the customer is able to initiate a chat with a wait message. How do I enable this same behavior on …
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Custom message in ChatContent Hi all! I need put the number to incident when the chat is opened to Customer. Data Messages: key -> CHAT_GREETING_MSG. Default text: Hy, my name is . Can I help…Sergio Braun-105247 25 views 8 comments 0 points Most recent by Erica (Leep) Anderson Communication Channels -
Chat - Welcome message - VariableContent Hi I have a customer who asks me to change the welcome message from the chat (standard text CHAT_GREETING_MSG), and this standard text contains a variable . Do y…user743864-Oracle 30 views 1 comment 0 points Most recent by Alexander Heinze Communication Channels -
Syndicated widgets/ConditionalChatLinkContent Hi, The below URL is used to configure the Syndicated ConditionalChatLink widget for RightNow chat in external pages. https:///ci/tags/syndicated_widgets/standar…Bipin Mittal-123720 39 views 16 comments 0 points Most recent by Lavish Kumar Communication Channels
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How to show the agent in the chat toastContent Hi all, I need to show the agent (name) in the chat toast when it comes up. I know the list of informations shown in that toast can be set in here: CHAT_ALERTFOR…Mattia caputo 22 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Adding Co-Browse to Non-RightNow Page or Without Requiring LoginContent Hello RightNow Community, I come to you for some help in identifying the best solution to our problem. We recognize that co-browse is a viable tool to solve our … -
Satisfaction survey by ChatContent Hi all! Have a problems to send a satisfaction survey for Customers. Could you help me? what I need is: After the session be finished, the Customer receive the s…Sergio Braun-105247 19 views 6 comments 0 points Most recent by Sergio Braun-105247 Communication Channels
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Chat multi login is prohibited or allowed,Content If I login to my ID at computer A, can I also login to computer B to use chat service??Andrew Kim-125835 11 views 1 comment 0 points Most recent by Bhagwan Singh Mer Communication Channels
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Wrong contact associated with chatContent Hi, We have a scenario in which, an end user initiate chat with only First name and last name. When the chat is terminated, it creates a contact if the contact d…Ashwitha S-116595 28 views 1 comment 0 points Most recent by Bhagwan Singh Mer Communication Channels
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Automated message to end user during chat.Content Is it possible to create a message that would post to the end user after x amount of time with no response? For example, if an end user has not replied to an age…
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Chat RoutingContent Hi, I was hoping to get some assistance with Chat routing. What I'm looking to do is rout customers by the product they're selected, as well as their language. I…
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Chat agent availability controlsContent Is there a way to have the availability change to unavailable after a certain period of time if for example and agent walks away from their desk? OR Is there a w…