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Incident Interface from Chat

Accepted answer
edited Sep 7, 2015 3:22PM in Communication Channels 4 comments


Wondered if anyone could help me with an issue as I'm at my wits end trying to fix it.

I've recently tried changing the settings on the way our chats are handled to pop the incident at the beginning of a Chat rather than at the end of it.  My hope here is to reduce wrap up time and in turn wait times by allowing agents to potentially deal with the incident created from a chat whilst the chat is still ongoing.

I've added a few of the incident fields onto the chat workspace as well, as this could help even more by meaning no changing windows but I'm having a problem with the Interface field which seems to sporadically but more often than not just show as "No Value".

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