Customising the CHAT_GREETING_MSG message
I'd like to change our current welcome message ("Hi, my name is <agent_login>. How may I help you?") to display the agent first name as defined by the staff account panel.
Is there a way of doing it without changing the "Display name" field?
Thanks in advance!
PS. Why <agent_login> and <display_name> are equal? Should <agent_login> display the Login field?