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Customising the CHAT_GREETING_MSG message

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edited Oct 29, 2011 4:54PM in Communication Channels 7 comments

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Hi!

I'd like to change our current welcome message ("Hi, my name is <agent_login>. How may I help you?") to display the agent first name as defined by the staff account panel.

Is there a way of doing it without changing the "Display name" field?

Thanks in advance!

Salvatore

PS. Why <agent_login> and <display_name> are equal? Should <agent_login> display the Login field?

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