You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Assign a chat to particular agent when chat is initiated

edited Aug 19, 2015 1:45PM in Communication Channels 3 comments

Content

I want assign a chat to list of agents only when contact initiate a chat . I have tried to update "chats.acct_id" in the chat_launch page, but this object is not exposed so can't updated this field. I have tried using business rules in the agent desktop but that solution is also not possible.

How to assign a chat to particular agent? Is this feasible?

 

 

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!