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Chat Transfer to an Agent Grouping — Cloud Customer Connect

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Chat Transfer to an Agent Grouping

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Aug 25, 2015 7:22PM edited Aug 25, 2015 7:22PM in Communication Channels 7 comments

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Currently, when you select Transfer while in a chat, and use the Transfer to and Agent options selected, you see the agents by Account Groups. Is there anyway to show them by Profile, or even better by assigned queue?

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