Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Chat Transfer to an Agent Grouping — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat Transfer to an Agent Grouping

Accepted answer
edited Aug 25, 2015 7:22PM in Communication Channels 7 comments


Currently, when you select Transfer while in a chat, and use the Transfer to and Agent options selected, you see the agents by Account Groups. Is there anyway to show them by Profile, or even better by assigned queue?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!