You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat Transfer to an Agent Grouping

Accepted answer
8
Views
7
Comments
edited Aug 25, 2015 7:22PM in Communication Channels 7 comments

Content

Currently, when you select Transfer while in a chat, and use the Transfer to and Agent options selected, you see the agents by Account Groups. Is there anyway to show them by Profile, or even better by assigned queue?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!