Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Transfer chat- transcript from previous agent not viewable — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Transfer chat- transcript from previous agent not viewable

Received Response
edited Oct 6, 2015 6:16PM in Communication Channels 1 comment


When our agents transfer a chat to another agent, the chat transcript from the previous agent does not populate in the chat transcript control area. Is there a way to do this, so the new agent can view the correspondence between the customer and previous agent?

Thanks- Kerry

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!