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Proactive Chat without customer accepting it? — Cloud Customer Connect
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Proactive Chat without customer accepting it?

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edited Sep 16, 2015 4:13PM in Communication Channels 1 comment

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Hi,

do you know if it is possible to use the syndicated proactive chat widget in a way (or to manipulate it in a way) that upon triggering the rules (we are using Engagement Engine Rules) the chat pops up automatically to the customer without the customer actually accepting the chat (clicking on the usual "Chat Now" button).

This sounds a bit aggressive, but we would definitely like to try this out on a few pages to get a low acceptance rate.

Thanks

Matthias

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