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Chat Conference Pop-up

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edited Oct 5, 2015 7:17AM in Communication Channels 3 comments

Content

Hi,

Our client would like to have the ability to change the chat conference pop-up so that the option to decline is not available to agents and they have to accept. Alternatively, a way to automatically connect conference requests to available agents without the pop-up would work. Is this possible and if so, how would this be changed?

Thanks for any help,

Thanks,

Ash

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