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PTA redirection not going to Chat Landing Page (SCCL) — Cloud Customer Connect
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PTA redirection not going to Chat Landing Page (SCCL)

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edited Oct 9, 2015 9:43PM in Communication Channels 3 comments

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I'm now successfully logging in with PTA, however I'm not getting redirected directly to the chat landing page. Here is what is happening. I'm setting the chat_login_page property below

chat_login_page: "/ci/pta/login/redirect/app/chat/chat_landing/p_li/ndeV6ZEpEFYZrhWb4wbTAd4Qbrws/eJRiwRWsTJMe4M=",
 

It locates the contact and then opens a new window with the following URL:

https://<company>.custhelp.com/app/redirectpta/login/app/chat/chat_landing

Which is taking us to the Customer Portal page. I need the launch of the widget to login the user and open the chat window directly. 

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