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    • chat duration alert

    in Communication Channels 1 comment

    Summary:

    We would like to flag chat durations to agents when a chat has exceeded a specific duration. For example if a chat has exceeded 10 minutes an on-screen alert could be displayed highlighting that the chat is longer than expected and perhaps a phone call would be more appropriate. Note: This is not for idle chats just for chats that a taking longer than normal to resolve. Is this possible?

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    24C


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