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Issue with HR Help Desk Skill using Oracle Digital Assistant

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in Human Resources 2 comments

Summary:

When creating a help desk request through the digital assistant, the link that's provided for the request number opens up to a blank page

Content (required):

We are using an extended version of the delivered HR Help Desk skill within Oracle Digital Assistant (ODA) and when we go to create a help desk request through ODA a ticket number is provided with a hyperlink to click on and manage the ticket. However, when you click on the link it opens up a separate window that is just a blank page and never loads.

Is anyone else having this issue if they are using ODA and Next Gen HR Help Desk?

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