Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Does a change of category by an Service Request help desk agent trigger a queue change?
Summary:
Does the change of a category from the SR edit page made by an HRHD agent trigger the change of the queue?
Content (required):
If an agent change the SR's category from the detail page of the SR and that category is linked through assignment rule to a queue, will the SR automatically move to the queue connected with the category? the Assignment rule are set 1:1, Category: Queue
Version (include the version you are using, if applicable):
Oracle Fusion Cloud Applications 23B (11.13.23.04.0)
Best Regards
Gianfranco
0