You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now

Does a change of category by an Service Request help desk agent trigger a queue change?

Received Response
51
Views
3
Comments

Summary:

Does the change of a category from the SR edit page made by an HRHD agent trigger the change of the queue?

Content (required):

If an agent change the SR's category from the detail page of the SR and that category is linked through assignment rule to a queue, will the SR automatically move to the queue connected with the category? the Assignment rule are set 1:1, Category: Queue

Version (include the version you are using, if applicable):

Oracle Fusion Cloud Applications 23B (11.13.23.04.0)


Best Regards

Gianfranco

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!