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CM is stuck in the AR interface because there's no enough invoice balance

Received Response
edited Jun 18, 2023 10:24AM in Receivables & Collections 1 comment


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we have an invoice (1000 SAR) was created based on Sales Order Source. after some time, client paid 800 SAR only and we adjusted the invoice with 200 SAR. now there's no outstanding balance on the invoice.

After some time (post customer payment), Customer decided to return the Sales Order. as you know upon making Sales order return, as per system behavior, CM should be created in AR with (1000 SAR) against the original invoice. but it would be stuck in the AR interface because there's no outstanding balance on the original invoice.

Please note the folllwing:

"Receipt Handling for Credits" Option on "Distributed Order Orchestration" Source is Refund

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