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What is the best way to update HR helpdesk queue rules?

Received Response
edited Jun 22, 2023 3:33AM in Help Desk 5 comments


We have some rules set up for auto population of queue based on category selection .

There is a update request where existing queue is needed to be removed and all related rules should be assigned to other queue.

Can you please suggest the best way , wheather i should inactive existing rules set up and create a new rule with new queue

or i just update the rule with new queue name?

Any steps or direct will be highly appreciated.

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