What is the best way to update HR helpdesk queue rules?
We have some rules set up for auto population of queue based on category selection .
There is a update request where existing queue is needed to be removed and all related rules should be assigned to other queue.
Can you please suggest the best way , wheather i should inactive existing rules set up and create a new rule with new queue
or i just update the rule with new queue name?
Any steps or direct will be highly appreciated.
Version (include the version you are using, if applicable):
Oracle Fusion Cloud Applications
Code Snippet (add any code snippets that support your topic, if applicable):