Redwood - Next Generation HR help Desk Roles and Access Groups of type 'System group -role'. — Cloud Customer Connect
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Redwood - Next Generation HR help Desk Roles and Access Groups of type 'System group -role'.

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Summary:

I have copied the next generation hr helpdesk roles and saved the new roles and assigned them to users. Under Manage Sales and Service Access I have enabled the seeded rule to enable the help desk agents to view the requests against the queues to which they are members.  However when I search for the correct access group it has not been created. See below Screenshots.

My question therefore is does the system automatically create the Access Groups of type 'System group - role' when the role has been created?

Thank you for your time.

Martina

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Version (include the version you are using, if applicable): 23A

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