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Cannot open Word Documents due to unreadable content. How do I identify the issue and resolve

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Trying to download contract terms into a word document so I can edit and upload new version back into Cloud. But I am unable to open the document due to unreadable content error. How can I resolve issue?

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Version (include the version you are using, if applicable): 23A

Code Snippet (add any code snippets that support your topic, if applicable):

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