Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Nexgen Helpdesk - Survey after resolution
Hi all,
I am looking for a feasible solution to see if we can create a survey after the serviced ticket is been resolved. The expectation is that survey link is to be available on the Resolution email notification for the employee. This survey should record the feedback for the service ticket that is resolved. I am aware that it is not a out of the box solution but I would like to know if anything is possible using visual builder or application composer which can record the survey questions and also the service ticket associated to the questions. I would
0