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Employees with HR Helpdesk Nextgen user roles can not see the Resolution Description on Resolved Req

Accepted answer


Hello Experts,

We are using HR Helpdesk Nextgen

We have got an issue where Employees (HR Helpdesk Nextgen user) can not find the Resolution description on their Request which can been actioned and resolved by the HR Helpdesk Agents.

We did log in as employee and searched for the Resolved HR Helpdesk request Clicked on the Details option but there is no field for Resolution Description.

We did validate with the HR Helpdesk Agents and they have confirmed to capture the Resolution Out come and Coe with Description in the HR Helpdesk Request they have resolved.

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