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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Hide field and customize field in Help Desk.
We need to hide a field on the Create New Help Desk Request page.
Also create a field called Extension to be displayed next to the Phone field, this field is also obtained within Person, but to be displayed on the Help Desk Details page.
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