You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Feedback regarding RESPONSYS SMS Channel

Received Response
1
Views
1
Comments

Hi All,

We are facing huge difficulties to manage SMS campaigns correctly in RESPONSYS.

Here are our main issues :

1/ Our contacts are not flaged UNDELIVERABLE when RESPONSYS get an undeliverability error from the agregator MGAGE >> We continue to send them messages

2/ We sometimes get deliverability issues. For example in Belgium we are around 90% but one day it droped down to 34%. The support is unable to provide any concrete explanations

3/ API does not work the same for EMAIL and SMS (in the API retrieving all campaigns, no SMS returned & no error when calling a SMS campaign over and undeliverable contact)

4/ Interactive Dashboard is not able to schedule customized SMS report delivery by mail

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!