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Search for items containing special characters

Question
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edited Aug 19, 2018 1:23PM in Self Service Procurement

Summary

How to search for items on the Shopping Home page that contain speica

Content

I thought it might be of interest to post this. I would be interested to understand how many of you have this in your catalog of items. Please share your experiences if relevant here.

Problem:

The customer had items that had special characters included in the Item Name. As one example, one of them mentioned the use of an asterisk (*) as a special character. The issue was that when they searched for these items, the system did not retrieve any results. Without the special character, when they searched, it brought back items including those that contained such special characters.

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