Is anyone else experiencing unsubscribe issues on iphone?
in Responsys
Hello!
We are on Responsys Interact 2 and have been experiencing an influx of customers who claim they can not unsubscribe from our emails. The issue they report is that after they are taken to the unsub page and click the second step to unsubscribe, the page confirming they have been opted out never loads, thus they are not opted out. We tested this on iPhone vs Android and it appears the issues is with iPhones only.
Oracle support stated that it is due to the iOS 12 update and that they are working on a fix and plan to roll out with in the next month.
0