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Segment Throttling Beta

in Eloqua

For the last month, all of our Segments have been taking 15-30 minutes to load and show the Contact count (sometimes they don't load at all). We've reported the degraded performance to Oracle (through multiple SRs) and they mentioned they could enable "Segment Throttling" (currently in beta) for our instance.

The issue is that they're not providing a thorough explanation of how the "throttling" works and how it would impact our Segments, especially those that feed into our Campaigns.

Posting here to see if anyone has been offered this solution AND has had it enabled for their instance.

For context, this is the explanation Oracle provided: "the segment throttling feature checks if there were NO new Contacts fed into Campaign for a WEEK by the recurring Segment and takes action based on that. Recurring segments will run less frequently if there were no new Contacts delivered to Campaigns. If the segment returns a contact sometimes later, then throttling automatically resets the execution frequency to the original execution frequency".

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