How to: Deleting Contacts from your Eloqua10 Database

[The Eloqua9 version of this guide can be found at http://topliners.eloqua.com/docs/DOC-1668].

If you’ve maintained your marketing database for a length of time, it may be valuable to do some spring cleaning by deleting contacts you’re unable to reach or engage. If a large portion of your database is no longer of use, this may be skewing your reports and analysis of the overall health of your database.

What kinds of contacts might be candidates for deletion?

• Contacts whose email addresses have hard bounced. A hard bounce means that the address was rejected by the receiving email server because either the account or the domain did not exist, or there was a network problem on the recipient's end.