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Eloqua's Tip Tuesday: How to open an Oracle support ticket

edited Aug 23, 2023 1:51PM in Eloqua

Each week we post interesting tips and tricks for Eloqua users, on Tuesdays. To see more Tip Tuesday posts, head here.

I need a bit of help or have an issue. How can I reach Oracle Support?

May be straightforward to some, yet something others have not done before. This week's Eloqua Tip is an answer to a common question we receive: "How do I open an SR (or Support Request)?"

You can reach Oracle Cloud Support in one of two ways: the My Oracle Support (MOS) portal or by phone.

If you are calling us, follow the phone flow chart below to ensure you reach the correct resource. Be sure to have your CSI (Customer Support Identifier) number ready before you call to avoid any delays.

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