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04/29/2021 | Is anyone else experiencing issues with ORCL-Developed Apps Stalling?

in Oracle Marketing Developer Tools 2 comments

We currently leverage the ORCL-developed Form Submit, Salesforce Campaign Association, and Salesforce Integration apps in a multitude of Campaign and Program canvases. A few weeks ago (and again today), the Apps appear to have stalled. in all cases, contact records are "hung" at the app steps in our workflows with a status of App notified successfully - Awaiting app to process. Records have hung anywhere from about 15 minutes to over an hour.

In my last SR related to this issue, ORCL Support recommended re-installing the Form Submit app and re-running the stuck records. I attempted this to no avail and quite honestly do not have the time to manually babysit several dozen active Campaign and Program canvases leveraging these Apps.

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