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Progressive Profiling Form fields on Email Forwards — Cloud Customer Connect
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Progressive Profiling Form fields on Email Forwards

Received Response


We see an issue when our customers forward emails to their peer and then they try to submit a progressive profiling form which is linked to the original recipient and hence capturing incorrect customer information.

 BACKGROUND: We send emails to direct customers in the Eloqua contact database from the Eloqua campaigns that are linked with progressive profiling forms. The landing page consisting of the form shows only up to 4 fields that are empty for that respective customer as per the progressive profiling configuration on our Eloqua forms.

All the fields under progressive profiling are pre-populated using the field merge.


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