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Application times out when shopper is in a punchout catalog for more than 30 minutes

edited Aug 29, 2018 1:44PM in Self Service Procurement 8 comments

Summary

Our application is timing out when a shopper is punched out to a supplier catalog for more that 30 minutes and their shopping cart is lost.

Content

If it takes a shopper more than 30 minutes to shop in a punch out catalog (a pretty normal occurrence in our organization), when the cart is submitted they have to log back in to the application.  At this point, the cart is completely lost and the shopper has to start over. We have an open SR but I'm wondering if this is an issue for anyone else.

Judy Hamner

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