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How to reverse Billing for RMCS Contract to be converted to Month on Month next month — Cloud Customer Connect
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How to reverse Billing for RMCS Contract to be converted to Month on Month next month

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edited Jul 28, 2023 10:10AM in Revenue Management 4 comments

Summary:

How to reverse Billing for RMCS Contract to be converted to Month on Month next month

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Hi,

On a RMCS Contract, we have created a recurring contract line, for 1 year of contract, which will be converted to recurring contract with frequency 1 month at the end of contract.

In the last month of the contract, when the contract is going to convert to Month to month from next month, business decides to give a one month waiver / discount on the billing. To reflect it in the system, we try to reverse the billing in this month on the recurring contract line. Oracle processes the billing reversal but it isn't applied to the same month, it is kept unapplied, to be applied next month.

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