Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

About "CHAT_AGENT_EVENTS_PURGE_DAYS"

in Communication Channels 1 comment

Summary:
Information regarding Chat Data Purge
Content (required):
Chat history was not deleted when the preference "CHAT_AGENT_EVENTS_PURGE_DAYS" was set to 0.
Probably 0 seems to be a setting that does not delete.
If set to 1, data older than 2 days was deleted. (Yesterday's data remains displayed)
If you want to delete the data up to one day ago, how should you set it?

Also, what time does the agedatabase utility run?
Version (include the version you are using, if applicable):
22B
Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!