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23C Update

Question
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edited Aug 30, 2023 5:50PM in Help Desk

Summary:

With the new patch, My Messages and New Messages is not working for agents

Content (required):

When an agent clicks on My Messages or New Messages quick links, it takes the to the Help Desk Agent landing page - using Chrome and Edge. Managers and Admins do not have this issue with My Messages or New Messages

Version (include the version you are using, if applicable):

23C Redwood Fusion Help Desk

Code Snippet (add any code snippets that support your topic, if applicable):

no code or screenshot

Tagged:

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