Adding a Knowledge Article Link to a Ticket

Summary:

With the addition of 23A, the ability to add a knowledge article link to a ticket has disappeared, we can attached an article, but not the link - this is still an issue with 23C

Content (required):

As an agent or manager, with the addition of 23A, the ability to add a knowledge article link to a ticket has disappeared, we can attached an article, but not the link - this is still an issue with 23C

Version (include the version you are using, if applicable):

23C

Code Snippet (add any code snippets that support your topic, if applicable):