23C Customer PERFORM MASS UPDATES TO HELP DESK REQUESTS IN THE REDWOOD USER EXPERIENCE

Summary:

We enabled this feature in our test environment, but the directions are not clear on how to utilize the function

Content (required):

Directions: Help Desk agents can now use the list page in the Redwood Experience to perform updates to multiple help desk requests concurrently for select fields. Mass updates can be completed for either Internal Service Request or HR Help Desk Requests.

What is a list page? Where can it be found? Are you referring to the Agent landing page with all tickets?

Version (include the version you are using, if applicable):

23C

Code Snippet (add any code snippets that support your topic, if applicable):