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23C Update: NOTIFY ALL MEMBERS OF A QUEUE FOR HELP DESK RELATED EVENTS

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edited Aug 30, 2023 5:52PM in Help Desk 1 comment

Summary:

This is a new feature that customers must enable for fusion help desk. Sadly, there are no "steps" provided on how to enable this feature - does anyone have the step-by-step instructions?

I was able to get as far as "Once you have enabled the appropriate profile option, define a notification trigger "

Help Desk updates don't seem to have the level of detail that can be found with HCM and ORC updates - we always have numbered, detailed steps of how to implement a new feature

Content (required):

I was able to get as far as "Once you have enabled the appropriate profile option, define a notification trigger "

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