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Why are folders duplicated and showing up as empty in Narrative Reporting? — Cloud Customer Connect
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Why are folders duplicated and showing up as empty in Narrative Reporting?

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Summary:

When establishing a SmartView connection to Narrative Reporting, folders are duplicated, and the duplicate folders are showing up as empty when the original folder may have content.

Content (required):

The Smartview connection to Narrative Reporting shows a duplicate folder structure of our existing Narrative Reporting library. The duplicate folder structure is empty while the existing folder structure obviously has reports and books. Why is this happening? And, how can we stop Smartview from duplicating the folder structure?


Version (include the version you are using, if applicable):

SmartView version 23.100 (build 167)

Code Snippet (add any code snippets that support your topic, if applicable):

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