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Time reported in a Ticketing tool to be imported as Non-editable OTL Timecard — Cloud Customer Connect
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Time reported in a Ticketing tool to be imported as Non-editable OTL Timecard

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in Workforce Management 3 comments

Summary:

Time reported in a Ticketing tool to be imported as OTL Timecard and make the Timecard entries as Non-editable in OTL.

Content (required):

Use case:

1. Time worked on tickets in a Ticketing tool to be imported as OTL Timecard and make the Timecard entries as "Non-editable" in OTL. Please suggest the options available to import timecards and make it as non-editable.

2. Resources will still need to go into the timecard in OTL to add other line items (Out of office/ Admin/Other Project Effort) and submit their timecard for approval.

3. Submitted timecards will be approved by line manager as per existing workflow.

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