You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Asynchronous Chat - automatically default to a queue

Accepted answer
38
Views
7
Comments

Summary:


Content (required):

When using asynchronous chat to respond back to a Facebook message, the system prompts the agent to select a chat queue (we have 3). See screenshot. Is there a way to have a queue automatically selected/defaulted? I tried a few Chat business rules based on the source of the chat but no luck.

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!