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Excessive ARCS email notifications on creation - how to reduce?

Received Response


We have all ARCS recons assigned at a team level and use the claim/releaser functionality. We have approx 4k recons in total per month to action in ARCS.

What other options are available in ARCS to reduce the number of notifications being sent out at creation stage and overloading users?

Content (required):

One team in particular has 900 recons with 37 team members. If email notifications are switched on, 32k emails will be sent out when recons are created per month, as status changes from pending to open with preparer.

Version (include the version you are using, if applicable):

Account Reconciliation Cloud Version 23.08.60

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