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Area of Responsibility - Supervisor Hierarchy - Top Manager Error: Invalid value:300,000,005,743,782
Summary:
Hi SMEs,
our client is facing Error: Invalid value: 300,000,005,743,782 when adding Area of Responsibility type Supervisor Hierarchy.
We can see that this worked for example of a Operations Manager in one LE, however Errors out for some other managers.
Steps followed are: My Client Group -> AoR-> search for Manager "Rachel Yong" -> Add
Basic Info: Responsibility Type: personalized option called "APU manager"
Responsibility Scope: Hierarchy Type: Supervisor Hierarchy; Top Manager: "Rachel Yong"
Hierarchy Levels: 99
Once Top Manager : Rachel Young is selected - this gets errored out Error: Invalid value: 300,000,005,743,78
Can you please advise whether you have had experience with this set up and suggest how to proceed.