You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Can we replace Oracle's 1000 character 'Solution Description' field with a custom field.

Received Response
12
Views
1
Comments
in Help Desk 1 comment

Summary:

Can we add a custom field with more than 2000 characters and replace it in lieu of the Oracle-delivered 'Solution Description' field, which has a limit of only 1000 characters? We have a requirement to increase the character limit. We are using Classic Helpdesk.

Content (required):

Can we add a custom field with more than 2000 characters and replace it in lieu of the Oracle-delivered 'Solution Description' field, which has a limit of only 1000 characters? We have a requirement to increase the character limit. We are using Classic Helpdesk.

Version (include the version you are using, if applicable):

23C Classic Helpdesk

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!