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Can we replace Oracle's 1000 character 'Solution Description' field with a custom field. — Cloud Customer Connect
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Can we replace Oracle's 1000 character 'Solution Description' field with a custom field.

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Summary:

Can we add a custom field with more than 2000 characters and replace it in lieu of the Oracle-delivered 'Solution Description' field, which has a limit of only 1000 characters? We have a requirement to increase the character limit. We are using Classic Helpdesk.

Content (required):

Can we add a custom field with more than 2000 characters and replace it in lieu of the Oracle-delivered 'Solution Description' field, which has a limit of only 1000 characters? We have a requirement to increase the character limit. We are using Classic Helpdesk.

Version (include the version you are using, if applicable):

23C Classic Helpdesk

Code Snippet (add any code snippets that support your topic, if applicable):

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