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Credit card processing in Oracle cloud

in Receivables & Collections 1 comment

Summary:

Hello,


Can you please confirm on the below for Fiserv Credit card processing in Receivables:


1. How are sales order returns handled in Credit card prepayments. Can you please confirm the steps system will perform:

a. RMA will create Credit memo. Is this automatically applied to Invoice?

b. Is Invoice automatically unapplied and refund activity applied to Receipt?

c. Is negative receipt also generated?


2. If we apply refund directly to credit card receipt in AR, will the system automatically generate a credit memo and apply to invoice?


3. If a particular sales order is prepaid and cancelled before invoice is generated, can we still generate Automatic receipt and have refund applied?

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