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Is it possible to set the visibility of the respective analyses for the roles in Helpdesk Next Gen? — Cloud Customer Connect
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Is it possible to set the visibility of the respective analyses for the roles in Helpdesk Next Gen?

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Summary:

I have a question about the analyses/reports in the HR Dashboard.

Is it possible to set the visibility of the respective analyses for the roles in Helpdesk Next Gen?

Content (required):

E.g. an agent (Next Gen Human Resource Help Desk Agent) can only see the performance of his queue, a manager (Next Gen Human Resource Help Desk Manager) can only see a certain selection of analyses that are not attributable to the respective employees. 

I know that you can show and hide the reports of the dashboard itself. However, I would like that not all reports are available to an agent, but only those that he is allowed to see. 

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