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Sales Order on Credit check failure says 'No credit case folder was created.." but it does create.

Accepted answer

I have credit check as part of the orchestration process after scheduling.

I converted some 1K orders from legacy system to Oracle fusion.

Some of them failed the credit check step/task.

Credit case folder got created for all such orders.

The issue is, some of them says 'No credit case folder was created because an active case folder exists' while others says ' A new credit case folder is created'.

Why is this difference.

Points to note:

  1. I get the No credti case folder for few orders, even when there was actually not previous credit case folder existing
  2. I got New Credit case folder message even when there was an exisiting credit case for that customer.

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