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Error When Opening A User in Security Console

Summary:

Hello,

when trying to open a user from security console, we get following Error:

Could not retrieve the user : petra.zimmann@durr.com

Error: Entity not found for the search filter (&(objectclass=inetorgperson)(uid=DEBIEZP)).

This is the only user that this is happening to. The user can still log in and use the system. Approvals cannot be assigned to this user anymore. Thats how we noticed the error. However, we think that the issue is because of a difference in usernames. From error message above: DEBIEZP is the old username, the email is the new one.

We found this document: 2926650.1. But the solution did not work. We found this discussion:

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