Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Controling when Chat Transcripts are sent. — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Controling when Chat Transcripts are sent.

Accepted answer
8
Views
4
Comments
edited Jul 27, 2012 10:28PM in Communication Channels 4 comments

Content

Hi, New to this so I hope that this question is not too basic, however currently, chat transcripts are automatically being sent at the termination of a chat.

What I want to happen is that we control the transcript, and have it go out once the agent saves the ticket with either an outbound email with additional information, or when the status is set to "closed".

Can anyone assist me with this?

 

Thanks,

Michael

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!