Controling when Chat Transcripts are sent.
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Hi, New to this so I hope that this question is not too basic, however currently, chat transcripts are automatically being sent at the termination of a chat.
What I want to happen is that we control the transcript, and have it go out once the agent saves the ticket with either an outbound email with additional information, or when the status is set to "closed".
Can anyone assist me with this?
Thanks,
Michael
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