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Controling when Chat Transcripts are sent.

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edited Jul 27, 2012 10:28PM in Communication Channels 4 comments

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Hi, New to this so I hope that this question is not too basic, however currently, chat transcripts are automatically being sent at the termination of a chat.

What I want to happen is that we control the transcript, and have it go out once the agent saves the ticket with either an outbound email with additional information, or when the status is set to "closed".

Can anyone assist me with this?

 

Thanks,

Michael

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