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How to create a service item to use in OM?

Received Response


Service item should not close as soon as the order is submitted. Sales person should be able to close the service line after deliver.

Content (please ensure you mask any confidential information):

Dear All,

One of clients deliver services. Currently we have configured the service item to close as soon as it is submitted. Now the concern with this is, client does not know which orders they have fulfilled and which are yet to deliver by looking at sales order.

Therefore, how we can configure the service item so that, we can record the deliver of the service when it happened.

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