Get Started: AI Resources for Oracle Cloud HCM – Go Here
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
Difference between HR Helpdesk and Case Management
Summary:
Could anyone please share more details on Oracle Case Management and how is it different from HR Help Desk?
Content (required):
Hello All,
Can you please explain the difference between HR Helpdesk and Case Management
Is Case Management a part of HR or not? and do we need separate licenses for them.
Also, along with HR Helpdesk requests, can we configure HR Helpdesk to work as Case Management by using Action Plans and Templates?
Version (include the version you are using, if applicable):
23C
Tagged:
1